Despite the centrality of vehicle ownership and maintenance to daily life, quality control in vehicle repair has only very recently become a matter of critical public interest. This position paper succinctly presents the macro-economic influences on collision repair and the challenges looming in the collision industry making a case for shop certification as the face of the future.
At present, the Canadian Collision Industry Accreditation Program (CCIAP) is the only national, not-for-profit, industry-driven program serving these ends. CCIAP incorporates the technical advantages of the OE programs by adopting the major OE repair, equipment and training recommendations, while resisting brand-specific motivations such as parts sales. Unlike OE programs, CCIAP utilizes a neutral and objective audit program. It is intentionally inclusive of the interests of all major industry stakeholders.