Future-proofing collision repair: Strategies for success

Collision repair shops across Canada are navigating a perfect storm of challenges: workforce shortages, rising repair complexity, shifting insurance practices, and the need to remain profitable in a rapidly evolving industry. With modern vehicles now equipped with sophisticated technology like advanced driver assistance systems (ADAS) and electric drivetrains, the demands on repair facilities are greater than ever. 

At the same time, shop owners are grappling with how to invest wisely, retain skilled talent, and future-proof their operations—all while meeting customer and insurer expectations. Independent operators, in particular, are feeling the squeeze, prompting many to explore franchising or consolidation as a path to stability and growth. 

So where does the industry go from here? 

In a recent episode of Curbside Chat, host Lorraine Sommerfeld speaks with Greg Wing, director of strategic partnerships at Simplicity Car Care, and Jim Bethune, CFO, CARSTAR Manitoba, and president of Bethune Consulting Services. Together, they offer expert insights on the shifting landscape of collision repair—and what shop owners need to know to thrive. 

From leveraging advanced technologies to improving operational efficiency, they dive into how shops can widen profit margins without compromising quality. The guests also explore the increasing influence of insurance companies, the importance of investing in the right tools and training, and how to build a resilient workforce from the floor to the front office. 

The message is clear: collision repair is changing, but the future is bright for those willing to evolve. 

About Curbside Chat 

Curbside Chat is a video podcast series that provides auto care industry professionals a forum to speak about the issues important to the Canadian auto care industry with the people who make things happen. Watch now.