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Is the Access to OE Repair Information Working?



In 2009, the Automotive Industries Association was a signatory on what was a historic agreement for the aftermarket industry in Canada. The Canadian Automotive Service Information Standard (CASIS) came into effect six years ago after many years of lobbying and hard work by many industry stakeholders. The agreement ensures that the automotive aftermarket has equal access to OE repair information, allowing service and repair shops to fix vehicles and conduct 'flashes' or updates. Six years later, the agreement remains unchanged. Recently, AIA conducted an informal survey of a few repair shops asking them about their knowledge of the agreement and their use of the OE repair sites. The results of this tell us that there may be gaps in information on the agreement or that there may be barriers to accessing the information on the OE sites.

This is where we need your help. In 2017, the AIA is launching an online survey and we want to hear from you! 

We want to understand what works or does not work for you as a service provider when you have a vehicle in your shop that requires a reprogramming or update. Your feedback will allow us to make recommendations to the CASIS Task Force, a group that includes the 4 agreement signatories. Otherwise, the agreement will stand as is.

As new technologies continue to emerge it is very important for the industry to understand our current abilities to service traditional vehicles. The survey results from this project will also tell us what we need to do as an industry to prepare for the future.

Stay tuned for your invitation to participate in the survey! 
To get involved or to learn more about this project, please contact Chanel Ghazzawi, Research & Policy Manager: Chanel.ghazzawi@aiacanada.com.