Knowledge management at AIA

Knowledge management is the process of creating, sharing, using and managing the knowledge and information of an organisation. It refers to a multidisciplinary approach to achieving organisational objectives by making the best use of knowledge. The AIA Knowledge Manager leads a team that is responsible for identifying, collecting, synthesizing, organizing and managing organizational knowledge in support of business units across the association. The team, called the Knowledge Hub, includes a Knowledge Transfer Specialist, a Policy Analyst, a Project Manager,  a Membership Coordinator and a Business Analyst/AMS Specialist.

Core Responsibilities

The Manager of Knowledge manages the Knowledge Hub Team and therefore the following portfolios: Market Research, Business Analytics, and Policy Research.

Job Responsibilities

• Manage the knowledge hub team – including performance management


• Manage research projects including managing the contractual and logistical components of research development (finding vendors, managing contracts, etc.).


• Identify areas of research that would benefit the membership or other stakeholder relationships;


• Manage full implementation of AIA’s knowledge management framework;


• Ensure the accuracy and reliability of information used to support AIA projects and initiatives;


• Develop relationships with stakeholders that are beneficial to the AIA Knowledge framework;


• Monitor the automotive industry to identify emerging issues and trends, and relevant technological, business, and policy developments;


• Providing timely assessment and summaries of significant technological, business and policy developments;

Knowledge and Experience

• Minimum of 3 years of experience managing a team


• Minimum of 2 years of experience managing complex research projects


• Experience managing, interpreting or conducting research (primary or secondary research)


• Experience engaging with federal and provincial government stakeholders


• Understanding of Knowledge Management and its role in an organization


• Experience managing membership programs within and association or organization is an asset


• Solid writing and editorial experience in both official languages


• Ability to present to and interact with association members and various external stakeholders


• Highly responsible regarding deadlines and commitments.

Supervisory Responsibilities

Manage Knowledge Hub Team

• Day to day


• Semi-annual performance appraisals


• Professional development

Working Conditions

Full time. On location work. Computer work. Minor travel required. Overtime as required. Compensation level 5 with benefits package.

Please send your cover letter and resume to the attention of Didina Kyenge at Didina.kyenge@aiacanada.com.
Application deadline is February 23, 2018.