A message from the Government of Canada
You may have employees whose employment has been interrupted due to a lockdown as a result of COVID-19.
If you have employees who stopped working because of a lockdown as a result of COVID-19, you must issue their records of employment (ROEs) as soon as possible. If you have already issued their ROE, you do not need to issue a new one.
You can use ROE Web to issue ROEs online rather than completing paper forms. This can speed up the processing of your employees’ EI benefits.
When you complete the employee’s ROE, indicate why the employee stopped working in block 16 (reason for issuing this ROE). When the employee:
- is no longer working due to a shortage of work because the business has closed or decreased operations due to COVID-19, use code A (shortage of work). Do not add comments;
- is sick or quarantined, use code D (illness or injury). Do not add comments;
- refuses to come to work but is not sick or quarantined, use code E (quit) or code N (leave of absence), as appropriate. Avoid adding comments unless absolutely necessary.
For more information, consult the guide on How to Complete the ROE form available at Canada.ca.