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Mentorship matters: Scaling a multi-generational workforce 

The auto care sector is at a turning point. Many seasoned professionals who built today’s shops and learned their craft before advanced diagnostics are stepping back. Meanwhile, a new generation enters the workforce with technical skills, digital fluency, and new career expectations. These shifts coincide with vehicles becoming more complex,...

Technology is not waiting—are we? Closing the skill readiness gap in Canada’s auto care sector 

The vehicles entering Canadian repair facilities today are fundamentally different from the ones shops were designed to service even a decade ago. Advanced driver assistance systems (ADAS), electrification, connected diagnostics, and increasingly complex technologies have reshaped what routine maintenance and repair now involve. While vehicle technology continues to advance at a rapid pace, technician...

Balancing technology and talent for a stronger auto care ecosystem

Artificial intelligence (AI), digital diagnostics, and connected vehicle technologies are completely reshaping the way service and repair businesses operate. These tools offer efficiency, predictive capability, and access to data that can transform customer service. But as powerful as technology has become, it cannot replace the insight, adaptability, and expertise of the skilled trades professionals who keep vehicles...

Lazer Autobody: Staying current and confident with I-CAR Canada Gold Class 

The collision repair landscape is changing quickly, and at Lazer Autobody, those shifts are felt daily. Pursuing I-CAR Canada Gold Class recognition was not a formality, but it reflected a practical need to keep pace with evolving vehicle technology and increasing documentation requirements. As a result, continuous collision training has...

To repair or to replace? Considerations for collision repairers 

Sometimes, going back to the basics can make the difference between a quality repair and a failed repair. Deciding to repair or replace a damaged panel is a daily decision, but it is more complicated than it may seem.  The decision to repair or replace a damaged panel requires evaluating: ...

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