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On March 29th, over 130 AIA members and automotive service providers attended the OntarioKnowledge Exchange Series that took place at the Paramount Event Space. With a focus on change and disruptors in the automotive aftermarket, attendees heard about how they can prepare for the future. Speakers included James Carter who presented on industry disruptors and Rick Nadeau from Quorus Research who presented on 'What's Driving Your Customers.' Also presenting on behalf of AIA were Andrew Shepherd who provided information on AIA research conducted on shop performance benchmarks and France Daviault highlighted plans for the future direction of the association.
Feedback from attendees at this event was very positive with 98% of attendees rating this event as either good or excellent and 97% of attendees would recommend this event to a colleague or friend. AIA will be taking this event across Canada. Dates and locations will be announced shortly.