Curbside Chat: Navigating challenges in Canada’s collision sector 

The Canadian collision sector is experiencing a period of significant transformation, with repair times, supply chain management, and the rise of electric vehicles (EVs) at the forefront of current challenges. In a recent episode of Curbside Chat, Lorraine Sommerfeld dives into these critical issues with two industry leaders: Ryan Bruno, President and CEO of CSN Collision, and Rocco Neglia, President and CEO of Dumfries Mutual Insurance Company. Their expert insights shed light on the present state and the future of the collision repair industry in Canada. 

Repair times: A growing concern 

One of the primary challenges the collision sector faces today is the increasing repair times. Factors such as more complex vehicle technology, a shortage of skilled technicians, and delays in obtaining necessary parts contribute to extended turnaround times for repairs. Ryan Bruno shares his perspective on how CSN Collision is tackling these issues, implementing innovative solutions to streamline processes and enhance efficiency. Understanding these strategies can offer valuable lessons for other repair shops striving to reduce repair times and improve customer satisfaction. 

Supply chain management: Navigating disruptions 

Supply chain disruptions have been a persistent issue, especially during the COVID-19 pandemic. Delays in parts delivery can significantly hinder repair timelines and increase costs. Rocco Neglia will provide an in-depth look at how Dumfries Mutual Insurance Company is managing these challenges and what steps can be taken to build a more resilient supply chain. By exploring these strategies, collision repair shops can better prepare for and mitigate the impacts of future disruptions. 

The impact of electric vehicles 

The emergence of electric vehicles is revolutionizing the automotive industry, and collision repair shops must adapt to this new reality. EVs present unique challenges, including the need for specialized training and equipment to safely and effectively repair these vehicles. Both Bruno and Neglia will discuss the implications of EVs on the collision repair industry, highlighting the importance of staying ahead of technological advancements to ensure safe and proper repairs. 

About Curbside Chat 

Curbside Chat is a video podcast series that provides auto care industry professionals a forum to speak about the issues important to the Canadian auto care industry with the people who make things happen. Watch now.