Records of employment for employees who stopped working due to COVID-19 lockdown

January 4, 2022

A message from the Government of Canada


You may have employees whose employment has been interrupted due to a lockdown as a result of COVID-19.

If you have employees who stopped working because of a lockdown as a result of COVID-19, you must issue their records of employment (ROEs) as soon as possible. If you have already issued their ROE, you do not need to issue a new one.

You can use ROE Web to issue ROEs online rather than completing paper forms. This can speed up the processing of your employees’ EI benefits.

When you complete the employee’s ROE, indicate why the employee stopped working in block 16 (reason for issuing this ROE). When the employee:

  • is no longer working due to a shortage of work because the business has closed or decreased operations due to COVID-19, use code A (shortage of work). Do not add comments;
  • is sick or quarantined, use code D (illness or injury). Do not add comments;
  • refuses to come to work but is not sick or quarantined, use code E (quit) or code N (leave of absence), as appropriate. Avoid adding comments unless absolutely necessary.

For more information, consult the guide on How to Complete the ROE form available at

Canada Employment Insurance Commission


Park N Fly Benefits

How the program works

  • Members select their departure city from the drop-down menu
    1. Choose Valet or Self-Park where applicable
    2. Enter their outbound and return dates
    3. Click find your rate
    4. The rates will automatically load
    5. Print a copy of the coupon
  • When exiting the lot
    1. Scan the printed Park’N Fly coupon at the Self-Park pay station
  • If members are using a Valet location
    • Hand a copy of the printed voucher to the agent at check-out or give them the discount code 1120313 once the code is entered by the agent the rate will automatically append to the AIA Canada rate program.
  • Discount Code 1120313
  • At check out members simply scan their pre-printed coupon the Valet or Self-Park pay station
  • When exiting the lot
    • Select form of payment
      1. Credit card
      2. Debit card
    • If they have any difficulties simply
      1. Manually enter 1120313 at the pay station and the rate will be applied
    • Scan the Park’N Fly ticket