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Mediation and arbitration: Practical dispute resolution for the automotive aftermarket

By Barry S. Arbus, K.C.  What is mediation?  As a practical and less expensive alternative to litigation, mediation can help disputing parties reach a mutually agreeable solution with the help of a neutral third party, such as a professional mediator. The process, which is entered into on a voluntary basis...

A fair playing field: What the next generation of women wants from auto care 

For the next generation of women considering a career in Canada’s auto care sector, finding the right workplace is about more than getting a foot in the door. They are looking for workplaces where they have a fair opportunity to succeed, leaders who understand that careers do not always follow...

AIA Canada’s summer recap: Advocacy in action

AIA Canada continues to advance Right to Repair through a range of legislative, policy and advocacy efforts, recognizing that meaningful progress will likely depend on several pathways moving forward at the same time. From federal legislation and provincial regulation to national coalition-building and direct engagement with policymakers, each effort helps...

Building skills, confidence and repair quality through I-CAR Canada Gold Class 

For Gauthier Auto Group, ongoing training is an important part of maintaining high repair standards while keeping pace with rapidly evolving vehicle technology. Samantha Rogers shares how I-CAR Gold Class recognition supports the business, strengthens technician knowledge and helps ensure employees have the skills and confidence they need to deliver quality repairs today and...

Before the first snowflake: How Groupe Touchette gets the aftermarket winter-ready 

When temperatures drop and the first flurries arrive, road safety becomes a top priority for Canadian drivers—and winter tires play a critical role. What they do not see is the months of planning, coordination, and logistics muscle it takes to make sure those tires are on the shelf, in the right place, at exactly the right time.  At the heart of this intricate supply chain is Groupe...

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