(Executive summary) Dealership vs. Independent: How Canadian Vehicle Owners Choose a Service Provider

Executive summary
In the face of competition from dealerships, independent aftermarket service providers need to work hard to build and keep their client base. Knowing what Canadian car owners are looking for in a service provider is key to making the right choices.

Part of the 2021-2022 Consumer Behaviour Series, this report titled ‘Dealership vs. Independent: How Canadian Vehicle Owners Choose a Service Provider’, looks at what drives some owners to visit dealerships while others choose independent shops.


Park N Fly Benefits

How the program works

  • Members select their departure city from the drop-down menu
    1. Choose Valet or Self-Park where applicable
    2. Enter their outbound and return dates
    3. Click find your rate
    4. The rates will automatically load
    5. Print a copy of the coupon
  • When exiting the lot
    1. Scan the printed Park’N Fly coupon at the Self-Park pay station
  • If members are using a Valet location
    • Hand a copy of the printed voucher to the agent at check-out or give them the discount code 1120313 once the code is entered by the agent the rate will automatically append to the AIA Canada rate program.
  • Discount Code 1120313
  • At check out members simply scan their pre-printed coupon the Valet or Self-Park pay station
  • When exiting the lot
    • Select form of payment
      1. Credit card
      2. Debit card
    • If they have any difficulties simply
      1. Manually enter 1120313 at the pay station and the rate will be applied
    • Scan the Park’N Fly ticket