CCIF Toronto 2023


February 2, 2023
to February 3, 2023


4:30 pm
 to 10:00 pm

Eastern Time


Delta Hotels by Marriott Toronto Airport & Conference Centre
655 Dixon Road
, Ontario
, M9W 1J3
(416) 244-1711

About this event

Thursday, February 2
Workshop: 4:30pm – 6:30pm*
Networking Reception: 6:30pm – 10:00pm

Friday, February 3
Breakfast and registration: 7:00am – 8:30am
General sessions: 8:30am – 11:30am
Lunch: 11:30pm – 1:00pm
General sessions: 1:00pm – 3:45pm

*Space is limited.

The CCIF Toronto 2023 registration fee provides full access to the conference including Friday breakfast, lunch and refreshments. The registration fee also includes all optional activities including the workshop on Thursday afternoon, and the Networking Reception on Thursday evening.

Who should attend?
Collision Repairers, Insurers, Suppliers and Service Providers, OE Manufacturers and Dealers, Trade associations, Educators and Students.

Registration coming soon!

*For the best online registration experience, ensure you are using the latest version of web browser. We also recommend Chrome or Firefox.


Title: Navigating the Pitfalls of Towing and Storage 

Speaker: Lane Bailey, ECL Dispatch Solutions

Presentation outlines:  
In this session, attendees will learn: 
– How to manage a difficult industry 
      Release vehicles and move them to your garage or your preferred vendor  
      Reduce storage charges  
      Reduce towing fees  
– Manage Heavy Tows and negotiate lower fees 
     How to reduce fraud and opportunity for fraud 
     How to reduce logistical cycle time and increase logistical efficiency
     Increase preferred network use 
     Increase ability to track and manage data 
     Increase ancillary savings 
     Reduce suspect paralegal referrals, suspect medical referrals 
      Increase customer SAT through savings, valet programs and more 


Title: Optimizing the Parts Supply Chain

Speaker: Paul Gange, Advantage Parts Solutions

Presentation outlines:  

Every aspect of the collision repair industry has experienced disruption, innovation, automation, and consolidation. The one initiative missing from truly advancing our industry to new heights is optimization. Because every industry stakeholder has a level of “waste” built into their processes, our global ability to unearth leakage limits our ability to optimize, specifically, the parts supply chain. In this keynote, Advantage Parts Solutions’ President of North America Paul Gange suggests a new vision that would allow the industry the ability to truly work towards optimization for the absolute benefit of everyone, including, most importantly, the vehicle owner.  

Resulting from this presentation, the audience will gain an appreciation of the many “break points” from the various processes of ordering parts as part of the broader collision repair process. Specifically, each segment of the industry will have a better understanding of how they can participate in the optimization process and how they can be a better industry steward of helping improve the overall repair process for the ultimate benefit of vehicle owners. 


Title: Women in the Collision Industry 

Speaker: Kristle Bollans, Hertz Corporation and WIN Network

Presentation outlines:   
– Evolution of WIN and key learning throughout the pandemic  
– Beyond conference and WIN offerings (collision repairs educational offerings as an example)- Scholarship program- expanding our reach  
– Re-enforcement of the MIW awards (Most Influential Woman) 
– Call to action- anyone can join (male/female/non binary). Pay it forward program- gifting a WIN membership to a deserving woman in the collision repair industry 
-Positive impact when women find a network of other women within the industry 


Lane Bailey, Vice-President, ECL Dispatch Solutions

Lane started his insurance career as a private investigator working exclusively on insurance investigations. He then progressed through the insurer ranks from RIBO licensed insurance adjuster working for a brokerage, to several other areas in the industry including claims, accident benefits, bodily injury, and special investigations. Lane is presently Vice President ECL Dispatch Solutions. 

Paul Gange, President of North America, Advantage Parts Solutions

Paul Gange is the President of North America for Advantage Parts Solutions. In his role, Gange is responsible for all aspects of North American operations. Previously, Gange was the President and CEO of Fix Auto USA where he launched the brand’s franchise systems strategy in 2011, providing independent repairers an opportunity to reposition in the multi-store operator (MSO) market segment. During his career, Gange has held numerous senior executive positions with both Audatex, a Solera Company, and Mitchell International, an Enlyte Company. He has served the industry as a member of the board for CIECA, and as an advisory board member for information providers and insurance companies; is an active CIC participant; and has spoken as a keynote domestically and internationally.  

Paul resides in San Diego, California and has three grown sons: Charlie, Christian, and Scotty. 

Kristle Bollans, Director, Hertz Corporation 

Kristle Bollans has been with The Hertz Corporation for 19 years, holding positions in both the Airport and Off Airport Divisions. In her current role as Director of Replacement Accounts, Kristle oversees a large team of Account Representatives across the US and Canada that support both Insurance and Fleet Replacement companies onsite at their facilities.  Prior to this, Kristle worked in several different rental locations in the Madison, WI area and as an on-site account representative at multiple claim centers, interacting directly with adjusters and shops on a daily basis.  Kristle is passionate about the collision industry and giving back in general. She is a Board Member for WIN and chairs the Industry Relatons Committee.  Kristle is active in the partnership with the Collision Repair Education Foundation (CREF) and sits on the scholarship review committee. In addition, Kristle is a leader in Hertzs Womans Employee Resource Group committee volunteering her time to the community

Contact Information

CCIF Administration and Management

Park N Fly Benefits

How the program works

  • Members select their departure city from the drop-down menu
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    5. Print a copy of the coupon
  • When exiting the lot
    1. Scan the printed Park’N Fly coupon at the Self-Park pay station
  • If members are using a Valet location
    • Hand a copy of the printed voucher to the agent at check-out or give them the discount code 1120313 once the code is entered by the agent the rate will automatically append to the AIA Canada rate program.
  • Discount Code 1120313
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  • When exiting the lot
    • Select form of payment
      1. Credit card
      2. Debit card
    • If they have any difficulties simply
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