Curbside Chat: The modernization of vehicles and enhancing the customer experience

July 5, 2024

As vehicles become increasingly complex with advanced technologies, the auto care industry is experiencing challenges that impact every area of business—from attracting and training employees to improving customer satisfaction. This Curbside Chat episode dives into these issues, exploring how the modernization of vehicles is reshaping the auto care landscape and the critical need for companies to enhance the customer experience. Host Lorraine Sommerfeld is joined by Costa Haitas, President of The Mufflerman, and Chris Theodoratos, Director of Operations at Mr. Lube + Tires to discuss this topic. 

https://youtu.be/vKVe09pqOWU

To maintain a high standard of customer service, training employees is essential. With the rapid evolution of automotive technology, continuous training is crucial to ensure that staff are well-versed in the latest advancements. By having knowledgeable staff, they can perform safe, proper repairs and have strong communication with their customers. As a result, businesses will experience an increase in customer satisfaction.

About Curbside Chat 

Curbside Chat is a video podcast series that provides auto care industry professionals a forum to speak about the issues important to the Canadian auto care industry with the people who make things happen. Watch now

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