Maintenance and Repair: Views of 2,000 Canadians

You are a vehicle repair shop owner confident about your technicians and the service you provide. However, lately, you have been noticing that the number of cars coming to your shop has been dwindling year after year. Is it the dealerships that are taking away the bulk of servicing jobs or is it the rise of the eager D-I-Y-ers who are eating away your business?

This report attempts to answer such questions by approaching the subject of vehicle repair and maintenance from a grassroots level. It explores the behaviours and attitudes of car owners towards vehicle maintenance and repair (M&R); how much priority they assign to M&R; whether a maintenance schedule is followed; the role of dealerships; and more.

Offering insights into the minds of 2000 Canadian car-owners, this report is part three of the Consumer Behaviour Series:

E-tailing: Online Shopping Habits of Canadian Car Owners

Car Care Information: What Media Channels Are Canadians Using?

Repair and Maintenance – Views of 2,000 Canadians

Connected Car: What Data is Your Car Generating?


Park N Fly Benefits

How the program works

  • Members select their departure city from the drop-down menu
    1. Choose Valet or Self-Park where applicable
    2. Enter their outbound and return dates
    3. Click find your rate
    4. The rates will automatically load
    5. Print a copy of the coupon
  • When exiting the lot
    1. Scan the printed Park’N Fly coupon at the Self-Park pay station
  • If members are using a Valet location
    • Hand a copy of the printed voucher to the agent at check-out or give them the discount code 1120313 once the code is entered by the agent the rate will automatically append to the AIA Canada rate program.
  • Discount Code 1120313
  • At check out members simply scan their pre-printed coupon the Valet or Self-Park pay station
  • When exiting the lot
    • Select form of payment
      1. Credit card
      2. Debit card
    • If they have any difficulties simply
      1. Manually enter 1120313 at the pay station and the rate will be applied
    • Scan the Park’N Fly ticket